Client Support Channels
A 60–Minute Response Guarantee
We provide a sixty–minute response time guarantee for every support ticket or email that you send to our customer care team. We’ll speedily respond to all the typical enquiries and forward the matter to our server administrators in case any additional assistance is needed. If you make use of the Managed Services package, we will complete any of the included server management services at a time that has been agreed upon earlier.
A Top–Class Client Care Service
Should you require assistance while working with our Site Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, do get in touch with our tech support team at any moment through the ticketing system. Additionally, if you need assistance administering your dedicated web hosting server, you can order our Managed Services package, which includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard drive space, etcetera.
A User–Friendly Help Section
Each dedicated web hosting plan is equipped with our free–of–cost Site Control Panel, which boasts a circumstantial knowledgebase and a set of instructional video tutorials. Whenever you need assistance with the Site Control Panel, just click the Help or Videos buttons situated in the top right corner.