Phone Support in Shared Website Hosting
We believe that having the option to communicate with a live representative is rather important, for that reason we have 3 support lines worldwide (USA, UK and Australia) and you have the option to get in touch with us over the phone for 14 hours a day. If you consider purchasing one of our shared website hosting plans, for example, you have the option to call us and find out more about our solutions before placing your order so as to ensure that we meet all the system requirements for your sites. After the purchase, you will be able to contact us about all of the sales or billing troubles you may have, or get any type of general or basic tech info you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, which will help you track the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we supply feature live phone support for 14 hours every day. If you are not sure which package will be suitable for your websites, you want to find out more about the plan's features or you're looking for any other info on our services, you can call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. In case you already have an account, you're able to get in touch with us about general and sales issues, although we're usually able to assist with a number of tech issues as well. For strictly tech issues you need to employ our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option if the problem needs more time to be solved or it has to be escalated to our system administrators.