If you’re a website owner, a problem might always emerge and it doesn’t automatically have to be connected to the web hosting service itself. For example, something can go wrong when you bring an Internet application up to date or some vital data can be edited or deleted incidentally. Whatever the essence of the problem might be, you’ll have to get in touch with the help desk support staff and ask them to restore a backup or to help you solve the problem that you are experiencing. How quickly they’ll do it will determine the amount of time that your sites will be unreachable. For specific sites like community web portals or online shops, an extended unavailability often means lost visitors and cash. Thus, it’s very important for you to use the services of a company that provides not only a very good tech support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can forget about waiting for hours on end, or even one whole day, to get an answer to an email or a support ticket. No matter when you get in touch with us, we will lend you a hand within only 1 hour with any technical or sales questions you may have. The fact is, our actual response time rarely surpasses twenty-thirty minutes. Since we are available night and day, you’ll always get help in a well-timed manner and we are aware of how critical that is in the online world. Soon after you contact us, we will respond to your enquiries. If you come across any technical difficulty, we will cope with it for you, or we will supply you with all the required information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support team members will be at your disposal all the time and they will reply to any trouble ticket that you submit through your hosting Control Panel within 60 minutes max. The response time is guaranteed no matter if you have a generic query in regard to your semi-dedicated server or you bump into some obstacle and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we are available night and day to cope with any technical, billing or general issue. In case you contact us about anything that is within our power, we will solve it before we reply, which suggests that you won’t have to wait around for hours or days while the problem persists. If there is something that you have to do on your end, we’ll give you the necessary information – what possible solutions to try, what steps to take, etc.