A live chat is among the many channels of communication offered by some web hosting suppliers as a part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something in comparison to a phone call with a representative. In addition, if the problem that you experience needs some time to be reviewed and resolved, you are able to do something else in the meantime rather than just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service without charge as long as you have world wide web access even if your hosting supplier is situated in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for all our shared website hosting plans, you will find live chat support that is available all the time, even on holidays. You'll be able to contact us regardless of whether you already own an account or not, as we will support you with all sorts of things, ranging from providing you with common info on our solutions if you aren't a client yet and you are thinking about obtaining one of our packages, to helping you with installing an email account in an e-mail client. Some problems are more complex and time-consuming, so you will have to use the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all our semi-dedicated plans, you'll be able to find the replies for any questions you may have or get various problems taken care of rapidly. The service is available every single day, which means that you are able to get in touch with a representative even on holidays and weekends. In the event that you are not sure which package would be better for your web sites or if our outstanding cloud hosting platform covers some system requirements, you can join our live chat prior to purchasing anything. If you are a current customer, you are able to find more info about billing issues, account settings as well as a number of common technical issues you may encounter, for instance if you cannot set up an e-mail account in a client on your computer. Our live chat can save you time and effort regardless where you are or when you contact us.