In case you’ve purchased a web hosting package and you’ve got some questions in regards to a given function/feature, or if you’ve experienced some predicament and you need support, you should be able to get in touch with the respective help desk support team. All web hosts use a ticketing system regardless of whether they offer other ways of contacting them along with it or not, as the fastest way to resolve a problem most often is to use a ticket. This mode of correspondence makes the responses sent by both parties simple to follow and permits the client service staff members to escalate the issue in the event that, for example, an administrator should step in. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll need to have no less than 2 separate accounts to contact the support team and to actually manage the hosting space. Non-stop switching from one account to another could sometimes be a burden, not to mention the fact that it requires quite a while for most web hosting companies to respond to ticket requests.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting plans come bundled with an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will allow you to manage everything related to the web hosting service itself in one place – invoices, web files, emails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of clicks of the mouse without having to sign out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of educative articles, which will give you additional info and which may help you resolve any given problem even before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more efficient to manage everything from one single location, which is the reason why we have incorporated a support ticket system into the custom-developed Hepsia hosting Control Panel, which is available with each single semi-dedicated server package. This will permit you to manage the correspondence with our tech support team along with your server, so you will not have to remember one more login name for a different admin console. You will be able to submit a new ticket or to track the status of an old one with less than a few mouse clicks while you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a smart search function or check relevant FAQ articles, which include solutions to commonly confronted predicaments. The integrated ticketing system is closely monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you out.