The client support that you'll get from your shared website hosting company is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical trouble with an active account. Prompt and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual hosting provider and not from some reseller. If you acquire a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you will wait for a couple of days so as to get a response to your question, therefore your sites may stay offline for a long time. However, a provider which provides different ways of communication and has a support crew that is available any time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for our shared website hosting packages are round-the-clock, thus you can forget all about waiting for a few days so as to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an email. If you already have an account, you can open a support ticket in addition to the other three ways of contact. You are able to pick the most appropriate way to contact us based on where you are or the device you're using. We will assist you for almost any webhosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try our support services even before you buy a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and general queries. Our agents can help you select the right plan or give you information about our servers, in order to check if the system requirements for your websites are met. If you are an active customer, you can also contact us via e-mail or via our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that every time you employ these two ways of communication, you'll get a response within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. If you've employed the website hosting services of other service providers, even large ones, you'll be able to compare the response time since it often takes a full day for them to address a ticket.

24/7 Customer Support in VPS Servers

With our VPS plans, you won't ever need to wait for more than 1 hour to get support for any kind of issue that you may have with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the tickets that you open from your billing Control Panel or email messages that you send to our technical support team. Furthermore, we have local phone numbers in a number of countries around the globe and a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so regardless what your question or issue is, there's always somebody to help you out in a timely manner. When you need help with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you'll be able to contact us anytime using a number of channels and the max time that you'll have to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a technical matter, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any basic questions or you'd like to learn more about our website hosting services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In case you need assistance with third-party software that you cannot set up or manage properly, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.